Premium Delivery and Assembly Service
Our Premium Delivery and Assembly Service is available to all customers in England, Wales, mainland Scotland, and the Isle of Wight. Our specialists will deliver your furniture to your room of choice and offer expert in-room assembly for most items.
Please note that the first time you hear from us may be when we call you to book your delivery slot. Please rest assured that your order is in our system, and we are doing everything we can to update customers on their order status where possible.
Delivery estimates
Delivery timeframes are provided in good faith, based on estimates provided by our suppliers. From time to time, global events may have an impact on our lead times, but please rest assured we’ll be doing everything we can to get your order to you as soon as possible. You can always check the status of your order by logging into your account or using our order tracking feature.
Once your furniture has arrived in our warehouse
As soon as your furniture is ready and waiting, our team will be in touch to arrange a delivery date, so you can make sure you're at home to receive your furniture.
We’ll contact you again on the morning of the agreed delivery day to remind you, and to give you a 4 hour delivery window. If, for some reason, you’re unable to take delivery of your items on the agreed day, we will reschedule delivery for an additional re-delivery fee. If you are unable to take delivery or your order within 7 days after it becomes available, a weekly storage charge will apply.
If our suppliers are providing a direct home delivery, this will usually happen Monday to Friday.
Doorstep Delivery Service
Safely delivered to your doorstep. Some self-assembly may be required.
£10
Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches)
£49
Mattresses and headboards
We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays).
Items delivered by our approved delivery suppliers will arrive Monday to Friday.
Where we deliver to
Our standard delivery area covers mainland England, Wales and selected postcodes in Scotland (EH, G, PA, KY, FK, TD, ML, KA, and PA). If you live in the Isle of Wight, other areas of Scotland or a postcode that is more than 40 miles away from one of our distribution areas, an additional one or two weeks delivery time may be required.
You can view all of our distribution centre locations here.
Clearabee
Need a hand removing your old furniture? We’re partnered with Clearabee, the UK’s largest furniture recycling company, to help you do just that.
Its nationwide network offers you a quick and easy way to remove and recycle your old furniture
- and it’s kind to the planet.
Clearabee also offers a convenient same-day service and, as a Furniture Village customer, you’ll enjoy exclusive special rates.
Find out more here
Once your furniture has arrived in our warehouse
As soon as your furniture is ready and waiting, our team will be in touch to arrange a delivery date, so you can make sure you're at home to receive your furniture.
We’ll contact you again on the morning of the agreed delivery day to remind you, and to give you a 4 hour delivery window. If, for some reason, you’re unable to take delivery of your items on the agreed day, we will reschedule delivery for an additional re-delivery fee. If you are unable to take delivery or your order within 7 days after it becomes available, a weekly storage charge will apply.
If our suppliers are providing a direct home delivery, this will usually happen Monday to Friday.
On delivery day
- Install your furniture exactly where you would like it in the room of your choice
- Remove (and recycle) all of the packaging
- Make sure that everything is exactly as you want it
Free installation
Our collection service
If you prefer, you can use our collection service instead of our delivery service. Most items are available for collection from a Furniture Village collection point. Please review your Shopping Basket to see whether your item is eligible for collection.
How to report a damaged item
How to report a damaged item
If you have any additional questions about our delivery service, please take a look at our FAQs or contact us.